FAQ

Frequently Asked Questions (FAQ)

At Provence Rose Candle Co., we want you to feel confident about your purchase. Here are answers to some of the most common questions we receive:

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What are your candles made of?

Our candles are crafted with coconut soy wax and 100% natural soy wax, organic cotton wicks, and premium fragrance oils. We never use parabens, phthalates, or harmful additives.

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How long do your candles burn?

• Single Wick Candles: Approx. 40–50 hours

• Two-Wick Candles: Approx. 60–70 hours

Burn times may vary depending on room conditions and candle care.

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How should I care for my candle?

• Always trim the wick to ¼ inch before each burn.

• Allow the wax to melt evenly across the surface during the first burn to avoid tunneling.

• Never leave a burning candle unattended or within reach of children/pets.

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Do you ship internationally?

Yes, we ship to select international locations. Please note delivery times vary and international customers are responsible for customs or duty fees.

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Do you accept returns or exchanges?

Yes! We offer a 14-day return or exchange policy. Candles must be unused and in original condition. Please visit our [Returns & Exchanges Policy] page for details.

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What if my candle arrives damaged?

If your order arrives broken or damaged, contact us within 7 days with photos, and we’ll send a replacement free of charge.

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Are your candles eco-friendly?

Yes — our candles are made with sustainable materials, recyclable packaging, and organic wax blends that are gentle on the environment.

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How quickly will my order ship?

Orders are processed within 2–3 business days and shipped via USPS, UPS, or FedEx depending on your location.

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Can I send candles as a gift?

Absolutely! You can add a gift note at checkout, and we’ll package your order beautifully — ready to be gifted.

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How can I contact you?

For any questions, email us at:

📧 hello@provencerosecandleco.com