Shipping Policy

Shipping Policy

At Provence Rose Candle Co., we want your candles to arrive safely and on time. Below you’ll find our shipping guidelines and policies.

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Processing Time

• Orders are processed within 2–3 business days after payment is confirmed.

• During high-demand seasons (holidays or special launches), processing may take longer.

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Shipping Rates

• Shipping costs are calculated at checkout based on weight, location, and carrier.

• Free shipping all US domestic orders 

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Domestic Shipping (U.S.)

• Standard Free Shipping: 3–7 business days after processing.

• Expedited Shipping: Available at checkout for an additional cost.

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International Shipping

• We currently ship to select international locations.

• Delivery times vary by destination and may take 10–21 business days.

• Customers are responsible for any customs duties, taxes, or import fees.

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Order Tracking

• Once your order ships, you’ll receive a confirmation email with tracking details.

• Tracking may take up to 24–48 hours to update.

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Lost or Delayed Packages

• Provence Rose Candle Co. is not responsible for packages lost or delayed by the carrier.

• If your package is significantly delayed, please contact the carrier first, then reach out to us at support@provencerosecandleco.com

Damaged Items

• If your candle arrives damaged, please email us within 7 days of delivery with photos.

• We will replace the item at no additional cost.

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Address Accuracy

• Please double-check your shipping address at checkout.

• We are not responsible for packages delivered to incorrect addresses provided by the customer.

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Contact Us

For questions about shipping, email us at:

📧 support@provencerosecandleco.com