Returns & Exchanges

Returns & Exchanges

We want you to love your candles. If you are not completely satisfied with your purchase, we’re here to help.

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Eligibility

• Returns and exchanges are accepted within 14 days of delivery.

• Items must be unused, in their original packaging, and in the same condition received.

• Proof of purchase is required.

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Non-Returnable Items

• Used candles or candles that have been lit.

• Sale or clearance items.

• Gift cards.

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Process

1. Contact us at support@provencerosecandleco.com with your order number and reason for return.

2. Once approved, ship the item back to us.

3. Upon receipt and inspection, we will issue a refund or exchange.

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Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Shipping costs are non-refundable.

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Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos. We will replace the item at no additional cost.